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Common FAQ
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Yes, you can cancel your subscription at any time. To do so, simply go to the 'Subscription' section in your account settings and follow the steps to cancel. Your subscription will remain active until the end of the current billing cycle.
We accept payments through Stripe, a secure and widely used online payment system. Stripe supports a variety of payment methods including major credit and debit cards.
At Filhalal.com, we use a thoughtful and effective matchmaking process to connect you with potential partners. Our system is designed to find matches based on the similarities in your profile.
Managing your account is easy! Once you log in, go to the 'Account Settings' section. Here, you can update your personal information, change your password, manage your subscription and billing information, adjust your match preferences, and more.
Absolutely! We use Stripe for processing payments, which is renowned for its high level of security. Your credit card information is not stored on our servers, and all transactions are encrypted for additional security.
Yes, we offer a 1-week free trial to new users. During this trial, you can enjoy all the premium features of FilHalal.com. To start your trial, simply sign up and choose the trial option. Enjoy your journey to finding meaningful connections!
If you need to reset your password, go to the login page and click on 'Forgot Password?'. Enter the email address associated with your FilHalal.com account, and we will send you a link to reset your password. Just follow the instructions in the email to set up a new password.
If you come across a profile that you believe violates our community guidelines or seems suspicious, you can report it directly from the profile page. Just click on the 'Report Profile' button and provide a brief reason for your report. Our team will review the report and take appropriate action to ensure a safe and respectful environment for all members.
If you're having trouble accessing your account, first check to ensure you're entering the correct email and password. If you still can't log in, try resetting your password using the 'Forgot Password?' link on the login page. If problems persist, contact our support team for assistance.
To deactivate your FilHalal.com account, go to 'Account Settings' and select 'Account Status'. Here, you will find the option to deactivate your account. Please note that deactivating your account will hide your profile and you will not be able to receive matches or messages.